Soft Adventures by Chrystal Dawn Terms & Conditions

Below are the general terms and conditions for Chrystal Dawn’s Soft Adventures. Please make sure you read and understand them. If you have any questions, please contact me. I would love to help you in any way.

Accommodation

Accommodation is available from 3pm on afternoon/evening of the retreat starting date till 10am the last day of the retreat. You will be staying in either an Eco Twin Share or Eco Single Occupancy based on your indicated preference and payment. Rooms will be ready upon arrival.

Meals
You’ll be served delicious healthy meals during this Soft Adventure. On the arrival day we serve a welcome dinner and on the evening or morning of the last day we’ll serve a goodbye breakfast. Gluten Free and Vegan options are available at no additional charge. We are not responsible for any allergic reactions, flu or illness that may occur on the Soft Adventures.

Your Health

You should also consult a doctor with an understanding of yoga to check that you are sufficiently fit and healthy to undertake yoga classes and other physical activities that we arrange at your request (e.g. swimming, hiking, surfing, etc.).

Please be sure to advise Chrystal Dawn of any health conditions before you book. If you experience any injury or discomfort during any activity during the retreat, then you must stop immediately and consult a member of the Chrystal Dawn Soft Adventures team. We reserve the right to decline your application to stay at Soft Adventures. If you do not advise us of your health conditions we reserve the right to cancel your booking.

Whilst all measures are taken to ensure a high standard of health and safety, we are in a beach-side location where hazards do exist and are not be responsible for any injuries obtained, information on all hazards will be provided in your welcome pack.

We do not accept women at any stage of pregnancy on Chrystal Dawn Soft Adventures.

Guests must be at least 18 years of age to attend a Soft Adventure. Guests under 18 may be allowed to attend provided they are accompanied by a guardian 18+ years old and are approved by Chrystal Dawn.

The Package Cost

The package price for the entire retreat includes the entire program tuition (yoga classes and workshops when appropriate), the use of all yoga equipment, most meals, and accommodation for the entire duration of the Soft Adventure. The price does not include flights, transportation and transfers to and from the Eco Villas unless with the group from the airport, nor travel insurances of any kind. As well, as mentioned above, on our Safari day and on any cultural excursions meals out, are an add on and your own cost.

Payment

The price listed is the exact amount to be received by Chrystal Dawn, irrespective of fluctuations in currency and irrespective of any third party transfer charges. If you choose to pay by electronic transfer, please instruct your bank to charge all costs to you in order to avoid a shortfall in the amount that we receive.

Payment by bank to bank transfer: we will email you our banking details on request or Paypal: we will email you our paypal details on request.

By making payment of a deposit or full payment for any program at Soft Adventure, you are accepting Chrystal Dawn's Soft Adventures Terms and Conditions.

Booking Information

You can reserve your place at this Soft Adventure with a non-refundable deposit of $500 USD. We reserve the right to cancel the retreat up to a month before its date, and if so you will be fully refunded for your deposit or fee. When we receive your interest we will contact you within 48 hours. Your booking will be confirmed once your deposit it received and receipted.  Your remaining balance will be due 60 days from the date of the Soft Adventures date, at which time your deposit becomes non refundable. When booking you accept these conditions whether or not you sign the booking form.

** Early bird discount is capacity controlled and can be revoked at anytime with or without notice.

Insurances

Guests must obtain full travel insurance to attend the Chrystal Dawn Soft Adventure covering all overseas medical expenses and a trip cancellation policy in the case that the trip is cancelled by either the individual or Chrystal Dawn.

Every client must provide Chrystal Dawn with full insurance details at the time of final payment, along with a signed copy of the participation and liability waiver form, copy of passport and travel visa. Failure to do so results in a cancellation of the booking and forfeiting the paid deposit.

Your Travel Arrangements

All travel arrangements are your responsibility and at you own cost. Chrystal Dawn shall not be held liable for any consequences arising from delays or cancellations in any of the companies you may have made arrangements with, or for any irregularities in your documentation required for travel. Direct transfers to/from the Soft Adventure to Colombo airport are included in the price. Transfers are group airport pickups and drop off, times to be released upon booking.  We have reliable drivers whom will transport you directly to the Soft Adventure location approx. 4 hours from Colombo airport depending on traffic.  If you arrive earlier than the first day of the retreat you will be responsible for your accommodation and transfers to the Soft Adventure location.

Cancellation Policy

If you cancel up to 60 days prior to the retreat’s start date you are entitled to a 50% refund on the Soft Adventure price (excluding the non-refundable deposit). After that there is no refund. In any case the reservation deposit is non-refundable (unless of course the Soft Adventure is cancelled by Chrystal Dawn).

If a guest cancels the booking, Chrystal Dawn will not issue a cash, cheque or credit card refund for any reason.  As per cancellation schedule below, a portion of your payment can be used as credit for another Soft Adventure to be taken within twelve months from original booking. If you would like to transfer your booking to another female guest, we would be more than happy to do so. All cancellations and booking transfers must be received in writing via email. Cancellation policy is effective form the date of receiving the email.

 Cancellation fees

If a guest cancels 90+ days from the start of the booked Soft Adventure date, 100% of the payment (less the non-refundable deposit) can be applied to another Soft Adventure to be used within one year from the date of booking.

If you cancel 61-89 day before the start date of your booked Soft Adventure, 75% of the booking fee (less the non-refundable deposit) can be applied to another Adventure date to be used within one year from the date of booking. With 25% of the overall price being forfeited.

If you cancel 60 days or less before the start of the booked Soft Adventure, you will forfeit the full amount of the Chrystal Dawn Soft Adventure package price including the non-refundable deposit.

Exceptions to Chrystal Dawn’s Soft Adventures guest cancellation policy cannot be made for any reason. We do not offer any credit for arriving late or departing early, missing activities or not utilizing any part of the program. You must submit your signed  participation agreement and liability waiver form within one week of booking or 60 days prior to retreat start date, whichever comes first. Guests who fail to do so, may be subject to an automatic cancellation and the above policy will apply.

Cancellation by Chrystal Dawn

Chrystal Dawn reserves the right in any circumstances to cancel a Soft Adventure, in which case we will offer a full refund of all money paid within 15 working days, unless otherwise agreed upon by both parties.

Removal

Chrystal Dawn reserves the right to remove and expel anyone from the Soft Adventure whom she deems dangerous or unfit at anytime with out notice, or refund. Behaviors that threaten, demean or harass, or endanger other guests, Chrystal Dawn, staff or locals will not be tolerated under any circumstances, and give just cause for immediate extradition from the Soft Adventure at the cost of the individual at large.

Drugs

Use of illegal drugs is not allowed at any time during the Soft Adventures and use will result in immediate removal. If you are on any prescription drugs you must let Chrystal Dawn and team know in before arrival.

Group Bookings

Where a booking is made on behalf of several individuals the booking is conditional on the person signing the booking form having authorization from all the individuals named on the booking form to enter into this contract. A deposit from every group member is required. If any member of the group can not come for any reason, their deposit is forfeit. Please contact us in advance for all group booking inquires to ensure there is space as Soft Adventures are kept small in number for personalized experiences.

Complaints

Chrystal Dawn is confident that you will not find cause for concern, or upset during your Soft Adventures, and encourages anyone with concerns to bring them to her directly. Chrystal Dawn will do her very best to right the concern on the spot. If you feel that a complaint is warranted you must raise the issue directly with Chrystal Dawn asap for immediate action to be taken, when possible, to solve the problem. Any retrospective complaint must be made in writing to Chrystal Dawn within 10 days of the end of your retreat.

Please note that we cannot be responsible for the individual behavior of any group member or other guest, if you have a concern with another quest Chrystal Dawn and her team will do their best to absolve the situation.

Chrystal Dawn’s liability to you

Chrystal Dawn accepts responsibility for ensuring that the Soft Adventures are supplied as described and that the services we are contractually obliged to provide are to a reasonable standard on all occasions.

We do not accept any liability for cancellations, delays or changes caused by war, threat of war, terrorist actions or threats, closure of airports, civil strife, industrial action, natural disaster, technical problems to transport, staff cancellations, unforeseen changes in your personal circumstances or other events beyond our control.

We are not liable for any injuries you may incur. Yoga classes, workshops, surfing, Safari, and all other activities are undertaken at your own risk. Chrystal Dawn and the Soft Adventures team, nor eco resorts or staff are not liable for any medical or psychiatric conditions which may develop during or subsequent to the retreat. We are not liable for loss of, or damage to, your personal property which is your responsibility.

Amendments by Chrystal Dawn

Occasionally, changes may will be made (e.g., yoga teacher, class times or other arrangements, or adds ons), which we reserve the right to do at any time, notice will be given to you via website, verbal or written communication.

Privacy Policy

Chrystal Dawn does not store credit card details nor do we share customer details with any 3rd parties. Any personal information that you provide to Chrystal Dawn will be used only for the service you requested.

Use of Written and Photographic Material

Any written material provided to Chrystal Dawn on Soft Adventures in the form of feedback forms may be used by Chrystal Dawn for marketing purposes. Any photographs taken by Chrystal Dawn and Soft Adventures of attendees on our yoga classes or adventures may be used by Chrystal Dawn for marketing purposes across multi platforms.

If you would prefer we do not use any of the above material written by you or containing your image it is your responsibility to advise Chrystal Dawn of this in a written document, upon booking, before your arrival to the adventure.

Legal Disclaimer

The information contained in this website for Chrystal Dawn and Soft Adventures is for general guidance on matters of interest only. Given the changing nature of laws, rules and regulations, and the inherent hazards of electronic communication, there may be delays, omissions or inaccuracies in information contained in this Site. Accordingly, the information on this Site is provided with the understanding that the authors and publishers are not herein engaged in rendering professional advice and services. As such, it should not be used as a substitute for consultation with professionals or other competent advisers. Before making any decision or taking any action, you should consult Chrystal Dawn. While I have made every attempt to ensure that the information contained in this Site has been obtained from reliable sources, Chrystal Dawn is not responsible for any errors or omissions, or for the results obtained from the use of this information. All information in this Site is provided “as is”, with no guarantee of completeness, accuracy, timeliness or of the results obtained from the use of this information, and without warranty of any kind, express or implied, including, but not limited to warranties of performance, merchant ability and fitness for a particular purpose. In no event will Chrystal Dawn, its related partnerships or corporations, or the partners, agents or employees thereof be liable to you or anyone else for any decision made or action taken in reliance on the information in this Site or for any consequential, special or similar damages, even if advised of the possibility of such damages. Certain links in this Site connect to other Web Sites maintained by third parties over whom Chrystal Dawn has no control. Chrystal Dawn makes no representations as to the accuracy or any other aspect of information contained in other Web Sites.